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Develops a customer relationship that promotes product or solution usage, retention, loyalty, and customer satisfaction. Acts as a point of contact between the client and other internal teams in regard to the clients’ feedback. Follows up with the clients on the vacancies’ status and follows/optimizes the workflow to adhere to the needed KPIs, targets, and ensure customer satisfaction. Work with customers to ensure they are leveraging effectively and finding value in our services Work closely with Sales team and other Technical teams to ensure an exceptional customer experience Maintain a revenue base by managing account retention and renewal with the assistance from the sales team Drive upgrade revenue through increased product adoption and increased usage